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Privacy at a Glance

  • We collect what you send us through the quote form, by phone, by SMS and by email, and nothing more.
  • We use Google Analytics 4 and Microsoft Clarity to understand how the website is used.
  • We use your form data to contact you directly about your project. We do not sell it.
  • You can ask us for a copy of what we hold, or ask us to delete it, at any time.

Last updated: September 2026.

Introduction

This Privacy Policy explains how Ontario Flooring Contractors collects, uses, discloses and protects personal information through the website at ontarioflooringcontractors.ca and in the course of providing flooring services.

We handle personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Who We Are

  • Business name: Ontario Flooring Contractors
  • Address: 1265 Morningside Avenue, Toronto, ON M1B 3V9
  • Phone: (343) 842-1450
  • Email: info@ontarioflooringcontractors.ca
  • Website: ontarioflooringcontractors.ca

2. What We Collect

Information you give us directly:

  • Your name, phone number and email address
  • The property address or neighbourhood where the work would be carried out
  • Details about the room, the existing floor, the building and the work you want
  • Photographs of the floor, where you choose to send them
  • Anything else you include in a form, an email, an SMS or a phone call

Information collected automatically when you visit the website:

  • IP address, approximate location derived from it, and browser and device type
  • Pages visited, time on page, referring website and search terms where the search engine provides them
  • Interactions with the page such as scrolling, clicks and form starts

3. Analytics Tools We Use

Google Analytics 4 is used to measure how many people visit the site, which pages they read, how they arrived, and which pages lead to a quote request. It collects the automatic information described above. Google processes this data on our behalf. Google's own privacy information is published at policies.google.com/privacy, and you can prevent Google Analytics from collecting your data using Google's browser opt-out add-on at tools.google.com/dlpage/gaoptout.

Microsoft Clarity is used to record aggregate interaction data such as scrolling, clicks and session replays, so we can see where a page is confusing. Clarity masks text input by default. Microsoft's privacy statement is published at privacy.microsoft.com/privacystatement.

Neither tool is used to identify you personally, and neither is used for advertising.

4. How We Use Your Information

  • To reply to your enquiry and ask the follow-up questions a quote needs
  • To arrange and carry out an on-site measurement
  • To prepare, send and revise your written quote
  • To schedule the work, order materials and coordinate access
  • To invoice you and keep the business records the law requires us to keep
  • To follow up after the work and handle any warranty question
  • To understand which parts of the website are useful and improve them

We use your form data to contact you directly about your project. We do not sell personal information, and we do not share it for anyone else's marketing.

5. Legal Basis and Consent

We collect, use and disclose personal information with your consent. Submitting a form, calling, texting or emailing us is consent for us to contact you about that enquiry.

You can withdraw consent at any time by contacting us, subject to legal and contractual restrictions and reasonable notice. Withdrawing consent may mean we cannot continue to provide the service.

6. Who We Share It With

We share personal information only where it is needed to deliver the service or to run the business:

  • Our own crew and any specialist trade engaged for part of your job
  • Suppliers, where a material order needs a delivery address
  • Service providers that host the website, deliver our email and process form submissions
  • Analytics providers as described above
  • Payment processors and our accountant
  • A condo corporation or property manager, where you have asked us to submit your flooring approval package
  • Law enforcement or a regulator, where the law requires it

We do not sell, rent or trade personal information.

7. Storage, Retention and Security

Personal information is stored on systems operated by our service providers, which may be located outside Canada and subject to the laws of the country where they operate.

We keep enquiry information for as long as needed to answer the enquiry and for a reasonable period afterwards, and we keep project and invoicing records for the period required by Canadian tax and business-records law.

We use reasonable administrative and technical safeguards to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Cookies

The website uses cookies and similar technologies for basic site function and for the analytics described above. Most browsers let you refuse cookies or delete them. Blocking cookies may affect how parts of the site work.

9. Your Rights

  • Ask for a copy of the personal information we hold about you
  • Ask us to correct information that is wrong or incomplete
  • Ask us to delete information, where we are not required to keep it
  • Withdraw consent to being contacted by any method, or all methods
  • Make a complaint to us, and to the Office of the Privacy Commissioner of Canada

To make any of these requests, email info@ontarioflooringcontractors.ca or call (343) 842-1450. We will respond within the timeframe PIPEDA requires.

10. Children

This website is not directed at children and we do not knowingly collect personal information from children. If you believe a child has given us personal information, contact us and we will delete it.

11. Changes to This Policy

We may update this Privacy Policy. The current version is always posted on this page with the date it was last updated at the top.

12. Contact Us

Questions about this Privacy Policy, or about the personal information we hold, can be sent to:

  • Ontario Flooring Contractors
  • 1265 Morningside Avenue, Toronto, ON M1B 3V9
  • Email: info@ontarioflooringcontractors.ca
  • Phone: (343) 842-1450
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